FAQ

We specialise in premium home and garden essentials including:

• Luxury bathroom fittings (basin taps, bath taps, concealed shower valves)
• Designer furniture (bathroom, bedroom, and dining room collections)
• High-end kitchen appliances (built-in ovens, cooker hoods)
• Garden and outdoor living solutions (garden buildings, decoration, fencing)
• Electrical appliances and home décor items

Our collections are carefully curated for discerning homeowners and interior design professionals.

Absolutely. Many of our professional clients including interior designers and property developers source our premium bathroom fittings and designer furniture for commercial projects. For bulk orders or special requirements, please contact our team at [email protected].

Every item in our collection undergoes rigorous quality checks before dispatch. We provide detailed product descriptions, high-resolution images, and specifications for all items. Should you require additional information about materials, dimensions or functionality, our home improvement specialists are always available to assist.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are processed through our encrypted payment gateway for your security.

While you can checkout as a guest, creating an account allows you to:

• Track your order history
• Save your delivery preferences
• Receive exclusive offers
• Streamline future purchases

Account creation is quick and only requires basic information.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch phase.

We offer two premium delivery services:

• Express Delivery: £12.95 via DHL or FedEx (10-15 business days after dispatch) – ideal for time-sensitive items like contemporary basin taps or concealed shower valves
• Complimentary Standard Delivery: Free for orders over £50 via EMS (15-25 business days after dispatch) – perfect for larger orders of bathroom furniture or garden decoration where timing is flexible

All deliveries include full tracking and careful handling of your premium home essentials.

Each order undergoes our meticulous fulfilment process:

1. Order Processing: 1-2 business days for careful preparation
2. Quality Check: Every product undergoes final inspection
3. Secure Packaging: Expert packing to protect your goods
4. Dispatch Notification: You’ll receive tracking details when your order leaves our Newry warehouse

Yes, we proudly serve discerning homeowners and interior designers worldwide, excluding some remote regions in Asia and other locations. Please note that any customs duties or import taxes are the responsibility of the recipient and are not included in our shipping charges.

While we provide estimated delivery windows, occasional delays may occur due to customs processing or local delivery circumstances. If your tracking information hasn’t updated for an extended period or your delivery is significantly overdue, please contact our customer service team who will investigate promptly.

We offer flexible returns within 15 days of receipt if needed. To be eligible for return, items must be in their original condition, unused, and with all packaging intact. Certain perishable goods and custom-made items may be exempt from return.

Please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide you with return instructions and the appropriate return address. For your protection, we recommend using a trackable shipping method for returns.

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please note that shipping costs are non-refundable, and you’ll be responsible for return shipping charges unless the return is due to our error.

In the unlikely event that your item arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate. Our premium packaging is designed to protect your goods, but we understand that occasional shipping incidents may occur.

Our home improvement specialists are always happy to assist with any queries about our products or services. You can reach us at:

• Email: [email protected]
• Postal Address: 14 Hill St, Newry, GB CH7D 6HU

We aim to respond to all enquiries within 24 hours during business days.

We value our professional clients and offer special terms for interior designers, architects and trade professionals. Please contact our trade team at [email protected] to discuss your requirements and potential benefits.

Absolutely. Our team of home improvement specialists can provide expert advice on selecting the perfect basin taps, bathroom furniture, or garden buildings to suit your project. Whether you’re creating a spa-like bathroom retreat or designing the perfect outdoor living space, we’re here to help.