Last updated: [Insert Date]

Welcome to Elegant Store (ukhomecomprehensive.com). These Terms and Conditions govern your use of our website and purchases of our premium home and garden products. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are intended for users aged 18+ who can form legally binding contracts. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and imagery, is the property of Elegant Store or our suppliers and is protected by international copyright laws. Unauthorised use may violate copyright, trademark, and other laws.

User Responsibility: You may not reproduce, distribute, or create derivative works from any content without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our luxury bathroom fittings, designer furniture, and premium garden products. However, slight variations may occur in:

  • Colour representation due to screen settings
  • Wood grain patterns in natural materials
  • Minor design details in handcrafted items

2.2 Product Availability

All items are subject to availability. While we endeavour to maintain stock of our collections, high-demand pieces may sell out. We reserve the right to limit quantities.

2.3 Custom Products

Certain items (made-to-measure fencing, custom-configured bathroom furniture) are produced to your specifications and cannot be returned unless faulty.

3. Ordering and Payment

3.1 Order Process

Your order represents an offer to purchase which we accept when we send an order confirmation email. We reserve the right to refuse any order.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We verify prices as part of our dispatch procedures.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You confirm the payment method used is yours or you have authorisation to use it. Billing address must match the cardholder’s address.

4. Delivery Policy

4.1 Processing Time

Orders are carefully prepared within 1-2 business days after payment confirmation.

4.2 Shipping Options

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Via EMS, delivered in 15-25 business days after dispatch

4.3 Delivery Areas

We ship to most regions except parts of Asia and certain remote areas. Delivery times may extend during peak periods.

User Responsibility: Please ensure your delivery address is complete and accurate. We cannot redirect packages once dispatched.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original, unused condition with all packaging intact. The return process is as follows:

  1. Email [email protected] within 15 days with your order number
  2. Await return authorization (within 2 business days)
  3. Repackage securely in original packaging
  4. Ship to our Newry facility using a trackable service (return shipping at your expense)

5.2 Non-Returnable Items

For quality assurance, these cannot be returned unless faulty:

  • Custom-configured bathroom furniture
  • Personalised garden decoration
  • Opened electrical appliances (built-in ovens, cooker hoods)
  • Made-to-measure fencing/screening
  • Opened bath/basin taps or concealed shower valves (hygiene reasons)

5.3 Refund Processing

Upon approval:

  • Processing: 3-5 business days after we receive your return
  • Method: Original payment method
  • Bank processing: Additional 3-10 business days

5.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photographs. We’ll arrange expedited replacement.

6. Liability Limitations

6.1 Product Use

Our products are designed for residential use unless otherwise specified. Professional installation is recommended for:

  • Bathroom fittings and concealed shower valves
  • Built-in electrical appliances
  • Structural garden buildings

6.2 Our Liability

Elegant Store’s liability is limited to the purchase price of the product. We are not liable for:

  • Consequential losses
  • Improper installation or use
  • Any third-party services

6.3 Force Majeure

We are not responsible for delays or failures in performance resulting from events beyond our reasonable control.

7. General Provisions

7.1 Privacy

Your use of our website is subject to our Privacy Policy, which explains how we collect and use your information.

7.2 Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of English courts.

7.3 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

7.4 Contact Information

Elegant Store
14 Hill St, Newry, GB CH7D 6HU
Email: [email protected]